| Question | Answer |
| How do I book a ferry? | Please book your ferry on our website here: https://northcaptiva.com/daily-ferry-schedule/ |
| I am trying to get to the Ferry. What Marina are you located in? | We are not located in a Marina Our Welcome Center is located at: 5576 Doug Taylor Cir, St James City, FL 33956 |
| Is Luggage Assistance included in the ferry fee? | Luggage Assistance is Not included. You can select to purchase luggage assistance when you book your ferry to North Captiva Island. To have guest services take your luggage to your rental it will cost you $50 one way. This means that your luggage will be taken from the ferry to your rental when you arrive. If you want Guest Services to take your luggage both ways and pay for it ahead of time it will cost $75 (round trip). Tips are not included. *Does Not apply to our Island Club Members nor to the Guests of our Rental Program Members |
| How much is Parking? | $10./day *Free if coming back on the same day. |
| Are cats and dogs allowed on the ferry? | Yes |
| How much to bring a cat or dog on Ferry? | No Charge. Please let us know at the time of your ferry booking. |
| What is included with each Ferry booking? | 1 Luggage 50 lbs. or less.1 carry-on (book bag or large tote).1 grocery bin (50 lbs. or less).1 24-pk drinks. |
| Can I bring groceries on the ferry? | Yes, we provide a grocery bin for each person, if needed. You can also bring your own as long as it’s no bigger than 20 gallons and labeled with your name. |
| How much for each extra Luggage, Grocery Bin, Small Cooler and Case of drinks? | $10./each extra Luggage$10./each extra Bin$5./each extra cooler or boat bag$2.50/ each extra case of drinks |
| Does The Island Club stock groceries at the rentals? | Yes. Click here for our Grocery Delivery Service. |
| Will you allow our grocer to go into our rental and stock it before our arrival? | If you give permission, it can be done. Please note, we are not responsible if the grocer dirties the home after it was prepared for your arrival. |
| What is the cancellation policy? | Reservations canceled within 24 hours after booking will receive a full refund. Canceling OUTSIDE of 60 days prior to arrival: After 24 hours of booking, all reservation cancellations require a minimum of a 60-day notice of cancellation prior to the arrival date. There will be a 20% cancellation fee that will be charged that equals 20% of the rental rate + tax or your deposit fee. Canceling INSIDE/LESS of 60 days prior to arrival: This will result in forfeiture all payments made, which would be the total of your reservation charges. No refunds will be issued due to any inclement weather including mandatory hurricane evacuations, early departures, “no shows”, mechanical failures, etc. To protect your reservation against the loss of payments WE HIGHLY RECOMMEND YOU PURCHASE TRAVEL INSURANCE TO COVER ANY UNFORESEEN DIFFICULTIES OR EVENTS. Cancellations must be in writing and emailedto contracts@northcaptiva.com) Failure to sign the rental agreement does not exclude you from the terms and conditions that are stated in this agreement. |
| What is the difference between Damage Insurance and the Security Deposit? | Damage Insurance costs $75. and it covers up to $3,000. Damage that you might incur at your Rental Home, while the Security Deposit covers damage up to the $2,000. you deposit. If damage exceeds $2,000. your credit card will be charged for the difference. |
| How much is the Security Deposit? | $2,000. (U.S. Dollars) |
| Are we allowed to change the dates of our reservation? | No date or unit changes are allowed after the initial 24-hour booking period. If you request to change your dates or prefer a different unit, we would have to implement a cancellation and you make a new reservation. |
| What is the Refund Policy? | Reservation canceled within 24hrs after booking – full refund. No refunds will be issued due to any inclement weather including mandatory hurricane evacuations, early departures, “no shows”, mechanical failures, etc. |
| What are the amenities that the club provides with our reservation? | |
| What is the configuration of our Unit bedrooms? | Each home is unique. Go to their respective page to see how they are configured. |
| Does a golf cart/s come with our UNIT? | Golf carts will be coming soon. |
| What are the check-in and check-out times? | Check-In: 4:00 p.m Check-Out: 10 a.m. |
| What is provided with our rental home? | Sundries and Towels Each Bathroom is supplied with 3 Rolls of toilet paper 5 Small bath soap bars 4 Trash can liners (small) 3 Bath towel Per Guest 3 Hand towel Per Guest 3 Washcloths Per Guest Each Kitchen is supplied with: 3 Rolls of kitchen paper towels 4 Dishwashing detergent Pods 2 Small Palmolive detergent bottles 1 Kitchen sponges 10 Kitchen Trash bagsEach Washer/Dryer is provided with: 4 Laundry DetergentAdditional Supplies: If you run out of any supplies, all of the above items can be purchased at our Mango’s Island Store or front desk. If you want additional bath towels, they are available at the front desk for $3.50 per set which includes (1) hand, (1) face and (1) bath towel. |
| Does the home come with beach chairs? | Some homes do provide their own beach chairs: The Island Club: Beach chairs can be signed out at the Guest Service Area based on availability. They must be returned prior to departure or there will a $25 retrieval fee. |
Your Tropical Beach Getaway
